Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a site we cover? We welcome all genuine enquiries and read every message we receive.
Reach the Editorial Team
The quickest way to get a response is by email. You can reach us at [email protected]. We aim to reply to all messages within 48 hours, though during busy periods it may take a little longer.
When you write in, it helps to include a few details so we can give you a useful answer:
- The page or casino name your question relates to
- A clear description of your query or the issue you have spotted
- Any relevant context, such as a date or offer you saw
What We Can Help With
We receive a range of messages and do our best to respond to all of them. The most common reasons readers get in touch include:
- Review feedback — if you have used one of the casinos we cover and your experience differs from our assessment, we want to know. Reader input helps us keep our research current and accurate.
- Factual corrections — if you have spotted outdated information, a broken link or a detail that appears incorrect, please flag it and we will investigate.
- Site suggestions — if there is a topic, comparison or casino type you would like us to cover, we are always open to ideas.
- General questions — queries about how our editorial process works, how we rate casinos, or what our site covers are all welcome.
What We Are Unable to Help With
We are an independent comparison and review site. We do not operate any of the casinos listed on this site, and we cannot intervene in account disputes, withdrawal issues or bonus queries on your behalf. For those matters, you will need to contact the casino's own support team directly.
If you have concerns about your gambling habits, please visit our responsible gambling guidance for information on the tools and support available to you.
Editorial and Commercial Enquiries
If you are reaching out regarding a commercial or editorial partnership, please use the same email address — [email protected] — and mark your message accordingly. We review all such enquiries but cannot guarantee a response to every approach.
To understand how our site works and how we assess the casinos we feature, visit our about us page.
Response Times
| Type of Enquiry | Expected Response Time |
|---|---|
| General questions | Within 48 hours |
| Factual corrections or review feedback | Within 48–72 hours |
| Commercial or editorial enquiries | Within 5 working days |
We do not operate a live chat or phone line. Email is the only contact channel we currently offer.
A Note on Our Independence
Casinos Not On Gamstop is an independent comparison site. Our reviews and rankings reflect our own editorial assessment — they are not paid placements. If you believe a review contains an error or a material omission, we take those reports seriously and will review the relevant page promptly.
You can read more about how we approach our coverage and what standards we hold ourselves to on our about us page, and review the rules that apply to your use of this site in our terms and conditions.
We look forward to hearing from you.